![]() This will mask the second light-emitting side in your rendering. Workaround: When using a light-emitting surface, create a second surface (with no light emission) of the same size and place it just behind the light-emitting surface, 1 or 2 millimeters away. ![]() When you assign light emission to a single-sided surface, and then render it with Radiosity turned on, the surface appears to glow on both sides. When rendered (via the Render Wizard) Single-Sided Surfaces that have Light Emission enabled, as well as Screen objects, “glow” on both sides.Workaround: Merge all objects before mirroring them. After mirroring an object that was originally created through a Merge operation, you cannot reliably perform another merge procedure on this object. It is not possible to perform a second Merge operation on a merged item that has been mirrored.It is advised that you set the video resolution at the beginning of your design work, and not change during your presentations. During this time, some artifacts are visible in the video displayed. If a change is made to the video resolution while a CITP source is playing, it can take up to 10 seconds before the video is displayed without artifacts at the new resolution.As a result, although the glow is visible, the color of the glow remains white. Integrated graphics cards do not support Enhanced Visualization or Deferred Shading. The glow feature for LED Wall and Screens will always display a white glow when running on systems using integrated graphics.Please use a computer with a dedicated/discreet video card instead please see the ‘Further Advice’ section of the page above for information about appropriate computer hardware. Note: Although WYSIWYG will run on a computer with an integrated graphics card, this is not recommended, especially for pre-visualization or pre-cueing. If issues are still experienced in Shaded View, please turn off any unnecessary visualization features, as per the advice offered in the following article. Please ensure that you have the latest graphics drivers for your computer. This problem is related to very limited hardware support for features required by WYSIWYG’s Shaded View. Users running WYSIWYG on computers with integrated video cards have reported quality and performance related issues in the WYSIWYG Shaded View.Also as designed, if only a subset of fixtures (hanging from the same hang structure) that are focused to the same Focus Line/Arc are Relocated, the link to that Focus Line/Arc will be broken for all fixtures (original and resulting), but their Pan and Tilt angles will remain the same. Unless all fixtures hanging from the same hang structure that are focused to the same Focus Line or Focus Arc are Cloned, the resulting fixtures will retain their Pan and Tilt angles, but NOT their association (link) with that Focus Line/Arc this is by design. Relocate/Clone and Focus Lines/Focus Arcs.To prevent this, open the original file (using a CAD app or SketchUp) and move objects closer (and/or delete unwanted objects that are far from others). When objects are spaced very far apart within CAD or SketchUp file, importing that file may result in a seemingly-empty.On rare occasions, when the target hang structure is a Curved Pipe that has been rotated so it is no longer parallel to the XY plane (“the ground”), it may be impossible to place Relocated or Cloned fixtures onto it should this happen, cancel Relocate/Clone, Reset the target Pipe’s rotation (EDIT menu), Relocate/Clone as needed, and then rotate the Curved Pipe back to its intended orientation. When the target hang structure for a Relocate or Clone operation is a Curved Pipe, the resulting fixtures may be placed in reverse order from the originals when this happens, right-click before placing the fixtures and select the Reverse Direction option, or simply hold down SHIFT to place them as intended. Placing fixtures onto a Curved Pipe during a Relocate or Clone operation may have undesired results or may not work at all.Should opening continue to fail, please send both files (along with a description of the problem) to Tech Support for further assistance. ![]() If you know that the file contains such objects, you may open it in R48 or earlier, Mesh-Consolidate those objects, save (with a different filename), and then attempt to open the file in R49 once more. On occasion, this may be due to objects on which Boolean operations have been performed. Some legacy files may result in a crash when WYSIWYG R49 attempts to open them. ![]() We are working towards making this possible in a future update.
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